Printer FAQ

Training | Remove a Paper Jam from your Device

Solution Overview

    If your device has a paper jam, follow the instructions your smart panel provides. If the problem persists restart your device. If the error still isn’t cleared log a service call on

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Training | Scan to Folder

    Scan to Folder Configuration Tool is a tool for Windows that creates a shared folder as the destination on the computer for scanned documents and registers it in the device address book.

Downlaod Guide

Training | How to do a SC Reset

Solution Overview

    You will need the following code to do the reset, Reset Code: 806182

Training | How to Fix an Image Issue with a Copy or Scan

Solution Overview

    Window cleaner can be used to clean the scan area of your device.

Training | How to Get A Print Copy Count

Solution Overview

    If you need to get an accurate reading of how many prints your device has completed then please follow the instruction in this video

Training | How to customise the Smart Operation Panel on your printer

Solution Overview

    Want to customise the Smart Operation Panel? Learn how to customise the Smart Operation Panel on your MFP printer. Choose from a variety of wallpapers including live wallpapers that react when touched.

Training | Replacing toner on a Ricoh MP 301, MP 2001, MP 2501

Solution Overview

    Want to replace the toner on your mono MFP? Learn how to change toner on your MFP printer.