Printer FAQ
Here you will find some basic self-help answers to everyday questions related to Ricoh printers.
Solution Overview
If you need to get an accurate reading of how many prints your device has completed then please follow the instruction in this video
Solution Overview
If your device has a paper jam, follow the instructions your smart panel provides. If the problem persists restart your device. If the error still isn’t cleared log a service call on m2.ie
Solution Overview
You will need the following code to do the reset, Reset Code: 806182
Solution Overview
Window cleaner can be used to clean the scan area of your device.
Solution Overview
Learn how to replace staples in your Ricoh Device
Scan to Folder Configuration Tool is a tool for Windows that creates a shared folder as the destination on the computer for scanned documents and registers it in the device address book.
Introduction
The latest Ricoh models include a new advanced Ricoh v4 Universal PCL 6 driver installer. This installer searches the network for the required model and installs the printer using the latest driver and TCP/IP ports.
Outline of Steps
1. Download the driver
Download the latest driver from the link below.
https://www.m2.ie/downloads/driver.zip
Navigate to your Downloads folder
Right Click the file and select Extract All option to unzip the downloaded file to the same location.
Click Extract
Navigate to the RicohUniversalV4 folder and locate the RV_SETUP.exe file.
2. Install Driver
Double click the RV_SETUP.exe file to run.
Click Yes if prompted to allow ‘App to make changes to this device’.
When you click the installer, if your PC requests a Username and Password, you will need to contact your IT department, for assistance.
Click Agree and Go to Next.
On the Select a setup method, select Network option click Next.
Select the correct device in the list, by verifying the IP address and Model is correct.
Click the Manually enter the settings tick box. (this allows you to name the printer as required)
Click Next.
If you are using Wifi, make sure you are connected to the same network as the Printer. Not the Guest Network.
Enter the required Printer Name e.g My Printer
Click Next
The installer will now install the printer for you.
When complete click the Print Test Page button to verify that the printer is printing correctly, a test page will be output to the printer.
Click Finish to exit the installer.
Open your Printer and Scanners settings dialog. (Tip: Use the Windows 10 search)
Verify that the new printer is now showing.
3. Set Print Defaults (optional)
In the Printers and Scanners settings window.
Click on the Printer e.g My Printer
Click the Manage button.
On the Printer setting dialog select Printer properties
Click Advanced tab and click Printing Defaults button.
Select the print defaults you require. E.g 2 sided/duplex, Colour / Black and White Click Apply button and close all the windows.
Your new printer should now be installed and ready for use.
Not answered your question? If our FAQ videos didn’t answer your question please contact us on (061) 303 666 | (01) 6111 025 | [email protected].